For 500 errors related to Submissions interactions with PRODA or any other sort of error related to PRODA, raise a ticket with Tribal Support.
Unexpected responses from TCSI will result in logging of the data required to log a ticket accurately with TCSI Support. This includes:
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Request tenant
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Request organisation ID
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Request URL
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Request header
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Request body (JSON)
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HTTP response
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Complete response body (JSON)
Logging is triggered on any the following conditions:
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HTTP response is unexpected, such as 500, 401, and 503.
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Success = FALSE AND Error Category = NULL
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Success = FALSE AND Error Description is NULL
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Success = FALSE AND Error Identifier = NULL
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Error Identifier last three characters = 'SYS'
Tribal Support will be able to extract these details and communicate them to TCSI Support. The extracted details are uploaded directly to the secure FTP server used by TCSI, ensuring no manual intervention is required for security and privacy purposes.
If you experience an unexpected response, such as HTTP response 500, to raise a ticket with Tribal Support so the details can be extracted and linked with the TCSI Support ticket.
Submissions logs the Student request and response objects in clear text in Azure Application Insights. A TCSI Support provided secure FTP Server account is being created and the extracted log files should be uploaded to this secure server.
Tribal maintain secure access to Azure Application Insights and only authorised users will be able to run the query to extract this information from the logs.