Applications manages applications to
The diagram Applications process shows the process from an application being received, allocated to a desk, reviewed, making a decision and tracking the offer until completion.
Applications
Applications are applications to
Applications have information from the original application and information added during the processing, such as education and experience, statement and references, and so on. The application information also details
Each applicant has a person profile that details the person's identity, contact details, background, and so on. The person's account details the person's consents. Staff members also have a person profile. Staff may also have applications. Staff have types, such as an academic reviewer.
Duplicate matching determines whether new applications are from new or existing applicants. If the applications are from existing applicants, the applicants must be merged. Merged applicants can unmerged in case of error.
Tags can alert admissions staff to additional information about applicants and applications. For example, tags can alert admissions staff that applicants have
The lifecycle of an application details the events from processing the application, such as when the application was received, a reference added, an offer made, and so on.
Desks
Desks define the processing streams of applications. The desk that processes an application is defined by the entry points of the
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Applications to
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Pending applications from a third-party system that are not complete, such as an application that has outstanding references, are allocated to the pending applications desk.
The desks dashboard shows the health of the applications process at desks and the number of applications at each desk. You can drill-down to review the health of individual desks in detail and the desk's applications list, which lists all the applications at a desk. Actions enable you to view applications that have outstanding actions for clearance checks.
Admissions staff, such as applications managers, with the required permissions can search for applications to review across all desks with applications queries.
Processing
Review applications to check the status of applications, read statements and references, view supporting documents, and so on. You can review individual applications or multiple applications with bulk actions.
To help find applications, you can filter the applications list by keywords, health status,
During processing, further information is added to the application details such as responses to questions, and feedback on decisions. Applications have documents, which are copies of formal communications, such as offer letters, and documents that applicants have uploaded to support applications, such as copies of passports.
Admissions staff can withdraw applications on behalf of applicants. For example, when an applicant decides to enter employment. Applicants can withdraw applications on the applicant portal if the option is enabled on the applicant portal settings. Credit transfer enables the transfer of credits from previous studies.
Academic reviews can be requested when it is unclear whether an applicant is suitable for a programme based on the information in their application. For example, to assess the applicant's qualifications, to check a portfolio of work, decide whether an audition is required, and so on.
Academic reviews are only available for applications at a desk with academic review enabled.
Data visualisation displays data in graphs and tables to provide the big picture of the applications being processed. You can interact with the graphs and tables to explore and manipulate the data to facilitate the data-led decision making around the day-to-day management. For example, to assess whether a staff member is responsible for more applications than they can process.
Decision making and offer tracking
Decision making and offer tracking is the process of making offers to applications or rejecting applications and tracking the progress of offers.
On making a decision, correspondence is sent to the application with the decision, such as a conditional offer. You can then use offer tracking to track the status of the offer conditions. For example, check whether an applicant has achieved the required
Personalised offers request evidence from applicants to meet the requirements of specific conditions. Personalised offers consist of clearance checks to upload the evidence together with information to help applicants provide the correct evidence.
Communication templates define the content and structure of letters and emails. Communication templates for offers can also include fee quotations. The documents of applications have copies of all correspondence sent to applicants.
Completion
You can withdraw applications on behalf of applicants. However, if enabled on the applicant portal settings, applicants can withdraw applications on the applicant portal.
After applications have been processed, you can complete applications. Completion sends applications to enrolment or closes applications. On completion, the application should not be processed further.