549245, 549247, 535227

View and update the CoE status of an application, and inform the applicant about their CoE

Staff and applicants

Staff can now view and update the CoE status of an application in the applicant overview, and inform applicants of their CoE status.

A new CoE status tile on the Identity & Immigration tab allows staff to view the current or historic CoE status of an application. Staff can update the status to Ready for CoE, which means that the application is ready for the CoE to be issued. Applicants can view their CoE status on the applicant portal.

Once a CoE has been issued, staff can update the CoE status to Issued using the Upload CoE option. Staff can then upload the CoE document.

On uploading the CoE document, applicants receive an email notifying them that their CoE document is available to view and download. Applicants can view their CoE status and download the CoE document in the applicant portal.

To upload CoE documents, the document type CoE with the file type PDF must be added to the reference data Documents.

Emails notifying applicants that their CoE document is available are sent to applicants using the new CoE notification email and CoE notification email subject communication templates.

Permissions

Staff require the following permissions in the Applications authorisation area to view and update the CoE status of applicants:

• Australia Visa Requests – View to view the CoE status of an application

• Australia Visa Requests – Edit to update the CoE status

Integrations

Integrations can retrieve the current or any historic CoE statuses of an application using the Visa sponsorship summary GET integration APIs.

What is CoE issuing?

What is the visa required status?

549246

Reset an application's CoE status

Staff can reset the CoE status of an application. For example, if a CoE has been issued for an application or if an application has been erroneously progressed.

A Reset CoE option is available in the CoE status tile on the Identity and Immigration tab of the applicant overview for applications with a CoE status of Issued. This sets the status back to Not started and removes the status from the applicant portal.

Staff require the permission Australia Visa Requests – Edit to reset the status.

What is CoE issuing?

544826

New CoE workflow actions and conditions

The following workflow event and condition are now available for CoE:

HasCoEStatus

This condition allows users to create a workflow based on the CoE status of an application, such as Issued. If an application has multiple CoEs, the condition checks the current CoE and not any historic CoEs.

CoE issued

This custom event allows users to trigger a workflow based on the CoE status of an application being Issued. For example, creating a workflow to set the Completion state to Sent to enrolment when the CoE has been issued. If an application has multiple CoEs, the event triggers for the current CoE only.

What are transitions?

What are customer events?

275643

View and filter by CoE in a desk folder

Staff can now view the CoE status of an application in the applications list of a desk. The column CoE status and have been added to applications list. The CoE status can also be used in advanced filters.

If an application has multiple CoE records, the status of the latest record is shown.

Not applicable

563206

English - Australian translation for Visa sponsorship status

For staff using the language preference English - Australian, the Visa sponsorship status now shows as Visa required status wherever it appears in Admissions.

For workflows, a new IsVisaRequiredStatus condition has been added, allowing this field to be used as a condition in any workflow.

What are transitions?

511426

Task email notification

Applicants now receive email notification for all new types of tasks, including:

• Document tasks, such as upload a passport

• External tasks, such as pay a deposit on an external website

• Native forms, such as provide referee details

A new task notification communication template includes a list of all outstanding tasks. Applicants will only receive one email with all the tasks created within a 10 minute window.

What are communication templates?

526316

Updated Admissions categories in API catalogue

The product categories for Admissions in the API catalogue have been updated as detailed below.

Application

Application data, including clearance checks and documents.

Curriculum

What applicants apply to and study, including entry points and modules.

External reference

Standard reference data such as countries and schools.

Finance

Fee, fundability, and sponsorship data.

Organisation

The structure of your organisation and organisations involved in Admissions.

Person

Information about people including user setup, consent, disability and staff records.

Process

Concepts that describe your Admissions processes, including desks, folders and tags.

Qualification and decision

The qualifications of your applicants and the decisions

General reference data

Reference data not otherwise listed.

The endpoints in the catalogue are unchanged, but they are now be accessible from the above categories.

API catalogue