The September 2025 (2025.09) release adds the following features:
Communications
Admissions officers can now send bespoke emails to applicants and preview offer letters.
Send bespoke emails
Admissions officers can now send bespoke emails to applicants when viewing an application as follows:
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Select
on the Communications tab and then Create new email -
Select
on the right-hand toolbar and then Create new email
Admissions officers then enter the subject and message of the bespoke email as free text. The email is sent to the applicant's preferred email address.
Admissions officers require the Communication - Send permission to create a new email.
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This is only available for applicants whose preferred communication language is English.
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If required, sync the templates to get the Bespoke applicant email template.
The short video Bespoke email shows how to send a bespoke email to an applicant.
Preview offer letters
Admissions officers can now preview an offer letter before publishing an initial decision to an applicant. The Preview offer letter option is available for both individual applications and in bulk actions in the Make decision screen.
Admissions officers require the Decision - View permission to preview an offer letter.
The short video Preview offer letter shows how to preview an offer letter.
Documents
Admissions officers can now upload general documents that are not linked to clearance checks. Uploading general documents enables admissions officers to upload documents, such as emails of conversations with applicants for reference purposes. To upload general documents, admissions officers must select the document type of the documents to upload, such as the document type Email conversation or Any other document.
The document type defines the file type and maximum file size of the documents to upload. Applicants can also view general documents. However, if required, document access control can be configured for each document type to prevent applicants from viewing general documents. That is, the document type has a category where the role Applicant portal user does not have the permission Documents – View. This is defined in the permissions area Admissions and then Documents and then Category access.
Admissions officers can now have the following permissions for uploading documents:
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Documents for Clearance Checks – Edit: upload and delete documents linked with clearance checks.
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Documents General – Edit: upload and delete documents that are not linked with clearance checks.
The short video General upload shows how to upload a general document not linked to a clearance check.