24 April 2024

How to respond to offers

Respond to offers to accept or reject offers, including credit offers, on behalf of applicants.

Respond to an offer as follows:

  1. Choose the application to accept or reject. For example, use the keyword filters to find the applicant whose application you need to respond to on behalf of the applicant. For more information on filtering applications, go to how to filter applications.

  2. On the application, select Go to to open the Application overview and then select the menu button sub menu and then respond as shown in the image Respond to offer.

    Respond to offer
    Application overview with option to respond to offer in the menu button sub menu
  3. On Respond to offer, check the offer that you are about to respond to is correct. Then, choose to accept or reject the offer on the applicant's behalf and select the date of the response. For credit offers, you can choose to Accept offer and credit or Accept offer and decline credit.

    The image Response and response date shows the response to an unconditional offer.

    Response and response date
    On respond to offer, choose to accept or reject the offer on the applicant's behalf and select the date of the response, then select Respond to offer
  4. On the Applications overview page, check that the Response and Response date have been updated.

  5. Optionally, you can remove the response to the offer. For example, if you notice an error. On the Applications overview page, select Remove response to remove the applicant's response to the offer.